Satisfaction, value and intention to return in hotels
Year of publication: |
2016
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Authors: | Worsfold, Kate ; Fisher, Ron ; McPhail, Ruth ; Francis, Mark ; Thomas, Andrew |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 28.2016, 11, p. 2570-2588
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Subject: | Service experience | Perceived value | Employee satisfaction | Guest satisfaction | Intention to return | Physical attributes | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Zufriedenheit | Satisfaction |
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Satisfaction, value and intention to return in hotels
Worsfold, Kate, (2016)
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Thomas, Andrew, (2017)
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