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China
33
Consumer behaviour
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Dienstleistungsqualität
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English
156
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50
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Jin, Xin
108
Sparks, Beverley
83
Weber, Karin
29
Wang, Ying
19
Bradley, Graham L.
16
Butcher, Ken
14
Sparks, Beverley A.
13
So, Kevin Kam Fung
12
Maheu, John M.
11
Bauer, Thomas
9
Browning, Victoria
8
Coghlan, Alexandra
8
King, Ceridwyn
7
Bradley, Graham
6
Yu, Junli
6
Gronwald, Marc
5
Herington, Carmel
5
Liu, Wei
5
McColl-Kennedy, Janet R.
5
Walters, Gabrielle
5
Yang, Qiao
5
Huang, Dan
4
Maheu, John M
4
O'Callaghan, Frances
4
Cheng, Mingming
3
Choi, Kijung
3
Hsu, Cathy H. C.
3
Pan, Grace Wen
3
Song, Hanqun
3
Waldman, Michael
3
Wang, Jie
3
Xu, Xu
3
Zhang, Min
3
Balke, Nathan S.
2
Buckley, Ralf
2
Chen, Song
2
Fulop, Liz
2
Hallock, Kevin F.
2
Han, Jiashuai
2
Hu, Fangyuan
2
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Rimini Centre for Economic Analysis (RCEA)
4
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
4
Department of Economics, University of South Florida
2
University of Toronto, Department of Economics
2
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Tourism management : research, policies, practice
17
International journal of hospitality management
12
Journal of travel and tourism marketing
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
International journal of contemporary hospitality management
10
International Journal of Contemporary Hospitality Management
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of hospitality marketing & management
4
MPRA Paper
4
Working Paper Series / Rimini Centre for Economic Analysis (RCEA)
4
Journal of Business Research
3
Journal of business research : JBR
3
Journal of econometrics
3
Psychology & marketing
3
Technological forecasting & social change : an international journal
3
The journal of services marketing
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Tourism management perspectives : TMP
3
CESifo Working Paper
2
China Finance Review International
2
International journal of networking and virtual organisations : IJNVO
2
Journal of Service Management
2
Journal of Services Marketing
2
Journal of service management
2
Marketing intelligence & planning
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Renewable and Sustainable Energy Reviews
2
The journal of law, economics, and organization
2
Transportation research / E : an international journal
2
Working Papers / Department of Economics, University of South Florida
2
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2
British Journal of Industrial Relations
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
CESifo working papers
1
Change at home, in the labor market, and on the job
1
China Journal of Accounting Research
1
China economic review : an international journal
1
China finance review international
1
China journal of accounting research : CJAR
1
Columbia Business School Research Paper Forthcoming
1
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ECONIS (ZBW)
124
OLC EcoSci
31
Other ZBW resources
23
RePEc
22
BASE
3
EconStor
3
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1
E-service quality management of a hotel website : a scale and implications for management
Hahn, Song-Ee
;
Sparks, Beverley
;
Wilkins, Hugh
;
Jin, Xin
- In:
Journal of hospitality marketing & management
26
(
2017
)
7
,
pp. 694-716
Persistent link: https://www.econbiz.de/10011784015
Saved in:
2
The service encounter
Sparks, Beverley
;
Weber, Karin
- In:
Handbook of hospitality operations and IT
,
(pp. 109-137)
.
2008
Persistent link: https://www.econbiz.de/10003807229
Saved in:
3
Cross-cultural partner relationships in the travel trade : a Sino-Australian study
Pan, Grace W.
;
Sparks, Beverley
;
Fulop, Liz
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10003860898
Saved in:
4
Dealing with service failures: the use of explanations
Bradley, Graham L.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 129-143
Persistent link: https://www.econbiz.de/10003863483
Saved in:
5
The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting
Weber, Karin
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
1
,
pp. 106-125
Persistent link: https://www.econbiz.de/10003818885
Saved in:
6
Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10008701698
Saved in:
7
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
8
Dimensions and correlates of consumer value : an application to the timeshare industry
Sparks, Beverley
;
Butcher, Ken
;
Bradley, Graham
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003666817
Saved in:
9
The effectiveness of print advertising stimuli in evoking elaborate consumption visions for potential travelers
Walters, Gabrielle
;
Sparks, Beverley
;
Herington, Carmel
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
1
,
pp. 24-34
Persistent link: https://www.econbiz.de/10003566626
Saved in:
10
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
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