Purpose The purpose of this paper is to detail a holistic practice based guiding framework for improving customer retention, which helps companies instil a customer service culture through encouraging them to concentrate on the three key areas of culture, continuous improvement (CI) and customer...

Purpose: The UK private housebuilding sector is the key supplier of new-build homes for customers, constituting a fifth of the entire UK construction industry. Yet, despite the high average cost of houses, and official reports advocating improvement, the sector remains blighted by criticism and...

This paper considers critically the question of what constitutes „local partnership‟, including the stated meanings and implicit power relationships within, for instance, public/private partnerships, specific projects such as Building Schools for the Future or the „area partnership‟...