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Service quality (SQ) : perspec...
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Service quality
21,775
Dienstleistungsqualität
21,024
Elderly people
7,776
Ältere Menschen
7,755
Customer satisfaction
6,531
Kundenzufriedenheit
6,350
Bankgeschäft
5,240
Consumer behaviour
5,121
Konsumentenverhalten
5,081
Banking services
4,802
Relationship marketing
4,141
Beziehungsmarketing
4,132
USA
3,176
United States
3,091
Güterverkehr
3,085
Deutschland
2,917
Germany
2,627
Qualitätsmanagement
2,606
Quality management
2,565
Wirtschaftsprüfung
2,490
Financial audit
2,484
Freight transport
2,459
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2,244
Theorie
2,112
Theory
2,063
Health care
1,878
Krankenhaus
1,877
Hospital
1,866
Gesundheitsversorgung
1,845
Gesundheitswesen
1,382
Health care system
1,360
Welt
1,272
World
1,256
Product quality
1,236
Produktqualität
1,225
Customer service
1,207
service quality
1,196
Kundenservice
1,149
Altersvorsorge
1,113
Retirement provision
1,110
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Siciliani, Luigi
79
Mitchell, Olivia S.
75
Wise, David A.
74
Hurd, Michael D.
59
Cutler, David M.
58
Chen, Xi
55
Börsch-Supan, Axel
54
Propper, Carol
54
Straume, Odd Rune
52
French, Eric
51
De Nardi, Mariacristina
50
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Han, Heesup
44
Gruber, Jonathan
43
Rivkin, Steven G.
43
Beck, Thorsten
41
Prybutok, Victor R.
41
Mattila, Anna S.
40
Jones, John Bailey
38
Brekke, Kurt R.
37
Lindeboom, Maarten
37
Nijkamp, Peter
36
Banks, James
35
Gravelle, Hugh
35
Hank, Karsten
35
Rohwedder, Susann
35
Venti, Steven F.
35
Horioka, Charles
34
Ongena, Steven
34
Smith, James P.
34
Lusardi, Annamaria
33
Prentice, Catherine
33
Shahin, Arash
33
Fang, Hanming
30
Finkelstein, Amy
29
Hanushek, Eric A.
29
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Staiger, Douglas
28
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International Monetary Fund
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OECD
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European Conference of Ministers of Transport
54
World Bank
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Springer Fachmedien Wiesbaden
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
25
IGI Global
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23
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Basel Committee on Banking Supervision
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World Bank Group
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13
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13
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12
Edward Elgar Publishing
12
International Transport Forum
12
Zentrum für Europäische Wirtschaftsforschung (ZEW)
12
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11
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11
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9
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8
Organisation for Economic Co-operation and Development
8
Springer International Publishing
8
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8
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8
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7
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NBER working paper series
478
International journal of hospitality management
448
Working paper / National Bureau of Economic Research, Inc.
445
NBER Working Paper
405
Journal of retailing and consumer services
352
Journal of air transport management
313
The service industries journal
308
Journal of business research : JBR
264
Discussion paper series / IZA
239
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
The journal of services marketing
218
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
168
Transportation research / E : an international journal
158
SpringerLink / Bücher
155
Tourism management : research, policies, practice
146
Journal of hospitality marketing & management
145
Services marketing quarterly
144
Journal of travel and tourism marketing
139
IZA Discussion Paper
134
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
IMF Staff Country Reports
124
International journal of quality and service sciences
121
International journal of productivity and quality management : IJPQM
116
International journal of quality & reliability management
115
Journal of health economics
115
International journal of services and operations management
110
Service business
110
Cogent business & management
109
Discussion paper / Centre for Economic Policy Research
106
Health care management review : HCM review
106
Journal of service research : JSR
105
Journal of service management
96
The accounting review : a publication of the American Accounting Association
96
Total quality management & business excellence
96
Working paper
96
Quality management journal : QMJ
92
European journal of operational research : EJOR
91
Economics of education review
86
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ECONIS (ZBW)
37,143
Other ZBW resources
865
RePEc
762
EconStor
444
USB Cologne (EcoSocSci)
379
BASE
69
USB Cologne (business full texts)
43
OLC EcoSci
27
ArchiDok
13
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21
Airline passengers' continuance intention towards online check-in services : the role of personal innovativeness and subjective knowledge
Lin, Zhibin
;
Filieri, Raffaele
- In:
Transportation research / E : an international journal
81
(
2015
),
pp. 158-168
Persistent link: https://www.econbiz.de/10011373972
Saved in:
22
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
23
Change in air services at second rank cities
O'Connor, Kevin B.
;
Fuellhart, Kurt
- In:
Journal of air transport management
28
(
2013
),
pp. 26-30
Persistent link: https://www.econbiz.de/10009772905
Saved in:
24
Service quality of low-cost long-haul airlines : the case of Jetstar Airways and AirAsia X
Jiang, Hongwei
- In:
Journal of air transport management
26
(
2013
),
pp. 20-24
Persistent link: https://www.econbiz.de/10009772988
Saved in:
25
Service needs of elderly air passengers
Chang, Yu-chun
;
Chen, Ching-fu
- In:
Journal of air transport management
18
(
2012
)
1
,
pp. 26-29
Persistent link: https://www.econbiz.de/10009701786
Saved in:
26
Promoting passenger comfort and wellbeing in the air : an examination of the in-flight health advice provided by international airlines
Budd, Lucy
;
Warren, Adam
;
Bell, Morag
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 320-322
Persistent link: https://www.econbiz.de/10009408957
Saved in:
27
An application of the airport service quality model in South Africa
Lubbe, Berendien
;
Douglas, Anneli
;
Zambellis, Julia
- In:
Journal of air transport management
17
(
2011
)
4
,
pp. 224-227
Persistent link: https://www.econbiz.de/10009408990
Saved in:
28
Return on quality : simulating customer retention in a flight firming project
Constantino, Francesco
;
Di Gravio, Giulio
;
Tronci, Massimo
- In:
Journal of air transport management
27
(
2013
),
pp. 20-24
Persistent link: https://www.econbiz.de/10009721863
Saved in:
29
Effects of in-flight ambience and space/functiion on air travellers' decision to select a low-cost airline
Han, Heepsun
- In:
Tourism management : research, policies, practice
37
(
2013
),
pp. 125-135
Persistent link: https://www.econbiz.de/10009761257
Saved in:
30
Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D.
- In:
Journal of air transport management
35
(
2014
),
pp. 64-71
Persistent link: https://www.econbiz.de/10010246670
Saved in:
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