This study presents the results of research into the prevalence and type of multi-skilling in five star hotels in Taiwan. The literature suggests that multi-skilling is an effective strategy to resolve issues such as insufficiently qualified workers and the high turnover rates that confront the...

In the past seven years there have been some marked changes in the training context in Australia. Many of these changes have occurred through specific interventionist policies of government to help make the Australian workforce more flexible, productive and internationally competitive....