Problem Definition. Putting customer experience at the heart of service design has become a governing principle of today’s “experience economy.” Echoing this principle, our paper addresses a service designer’s problem of how to select and sequence activities in designing a service...

Diagnostic errors are prevalent and can result in severe patient harm. Identifying a correct diagnosis often necessitates significant diagnostic effort. Nonetheless, most physician payment schemes are procedure-based and do not account for diagnostic effort or accuracy, due to observability...

The COVID-19 pandemic has highlighted the instrumental role of supply chains in delivering economic, human, and societal value. At the same time, the pandemic has intensified interest among businesses, governments, and academics to examine environmental, social, and governance (ESG) issues. In...

Physicians are increasingly able to use artificial intelligence (AI) systems to aid their medical decision-making. This paper examines a physician’s decision regarding whether to use an assistive AI system when prescribing a treatment plan for a patient. Using AI helps the physician generate...

Artificial intelligence (AI) is poised to revolutionize healthcare delivery in the United States and around the world. As AI becomes an integral part of the healthcare workflow, it will change the way we model and analyze healthcare delivery and upend the paradigm that has dictated how...

We analyse the effect of equity-based incentives in a supply chain with a downstream firm and an upstream supplier. By using the operational decision as a signal to influence external investors’ beliefs, the downstream firm’s manager intends to maximize a convex combination of the interim...