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Role of leaders' emotional labor toward leader's job satisfaction and emotional exhaustion : moderating role of psychological capital
Noreen, Sania; Nisar, Qasim Ali; Haider, Shahbaz; Tan … - In: Gadjah Mada international journal of business 23 (2021) 1, pp. 36-54
Persistent link: https://www.econbiz.de/10012705210
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Faking versus feeling emotions : does personality-job fit make a difference
Zvobgo, Varaidzo; Abraham, Romeo; Sabharwal, Meghna - In: Public personnel management 51 (2022) 1, pp. 125-148
Persistent link: https://www.econbiz.de/10013257952
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Customer injustice and employee performance : roles of emotional exhaustion, surface acting, and emotional demands-abilities fit
Lavelle, James J.; Rupp, Deborah E.; Herda, David N.; … - In: Journal of management 47 (2021) 3, pp. 654-682
Persistent link: https://www.econbiz.de/10012485760
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Emotional labor within teams : outcomes of individual and peer emotional labor on perceived team support, extra-role behaviors, and turnover intentions
Becker, William; Cropanzano, Russell; Van Wagoner, Phoenix - In: Group & organization management : an international journal 43 (2018) 1, pp. 38-71
Persistent link: https://www.econbiz.de/10011857697
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Emotional labor among police officers : a diary study relating strain, emotional labor, and service performance
Gelderen, Benjamin R. van; Konijn, Elly; Bakker, Arnold B. - In: The international journal of human resource management 28 (2017) 6, pp. 852-879
Persistent link: https://www.econbiz.de/10012153886
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When work takes over : emotional labor strategies and daily ruminations about work while at home
Wiese, Bettina S.; Heidemeier, Heike; Burk, Christian L.; … - In: Journal of personnel psychology 16 (2017) 3, pp. 150-154
Persistent link: https://www.econbiz.de/10011779904
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Relation between display rules and emotive behavior strategies and its outcomes among South Korean public service employees
Lee, Hyun Jung - In: Public performance & management review 41 (2018) 4, pp. 723-744
Persistent link: https://www.econbiz.de/10011977969
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How emotional labor affect hotel employees' mental health : a longitudinal study
Xiong, Wei; Huang, Maijiao; Okumus, Bendegul; Leung, Xi Y. - In: Tourism management : research, policies, practice 94 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013439974
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Service with a smile : the differential effects of emotional labor on boundary spanners in the banking industry
Makudza, Forbes - In: Services marketing quarterly 44 (2023) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10013546187
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Emotional labor and burnout : comparison between the countries of Japan and Korea
Sohn, Hae-Kyung; Lee, Timothy J.; Yoon, Yoo-Shik - In: Journal of travel and tourism marketing 33 (2016) 4/6, pp. 597-612
Persistent link: https://www.econbiz.de/10011517188