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Mandate M/517 for the programm...
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International journal of hospitality management
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Economics of education review
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date (oldest first)
1
La certification de la qualité de
service
selon la loi de 1994
Durrande-Moreau, Agnès
;
Usunier, Jean-Claude
-
2002
Persistent link: https://www.econbiz.de/10003395286
Saved in:
2
Does standardized
service
fit all? : novel
service
encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
3
Standardisation, personalisation and mass customisation of educational services
Hutzschenreuter, Thomas
- In:
Emerging themes in E-business research
,
(pp. 97-108)
.
2003
Persistent link: https://www.econbiz.de/10003126658
Saved in:
4
Fehler- und Fehlerfolgekosten in Banken : Messung und Steuerung der internen Dienstleistungsqualität
Hepp, Christina
(
contributor
)
-
2008
Leistungsmonitorings werden die
Standardisierung
, die Fehlertoleranz und die Volumina von Leistungen identifiziert. Zur Verdeutlichung der …
Persistent link: https://www.econbiz.de/10014014613
Saved in:
5
Fehler- und Fehlerfolgekosten in Banken : Messung und Steuerung der internen Dienstleistungsqualität
Hepp, Christina
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003688735
Saved in:
6
Driving factors for
service
providers to participate in standardization : insights from the Netherlands
Wakke, Paul
;
Blind, Knut
;
Vries, Henk J. de
- In:
Industry and innovation
22
(
2015
)
4
,
pp. 299-320
Persistent link: https://www.econbiz.de/10011378983
Saved in:
7
Standards in the services industry
Rothery, Brian
-
1997
Persistent link: https://www.econbiz.de/10000607526
Saved in:
8
Outsourcing technologieorientierter Dienstleistungen
Gehrke, Nick
;
Martignoni, Robert Antonio
;
Nüttgens, Markus
- In:
Mit Dienstleistungen die Zukunft gestalten : [Impulse …
,
(pp. 333-342)
.
2011
Persistent link: https://www.econbiz.de/10008904237
Saved in:
9
Effects of innovation in standardised, customised and bespoke services : evidence from Germany
Hipp, Christiane
;
Tether, Bruce S.
;
Miles, Ian D.
- In:
Service innovation : organizational responses to …
,
(pp. 175-210)
.
2003
Persistent link: https://www.econbiz.de/10003567402
Saved in:
10
Considerations regarding the standardization of services
Dinu, Vasile
;
Tăchiciu, Laurenţiu
- In:
Amfiteatru economic : an economic and business research …
10
(
2008
)
23
,
pp. 248-255
Persistent link: https://www.econbiz.de/10008650236
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