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Turning hotel employees into brand champions : the roles of well-connected leaders and organizational identification

Chan, Wilco W. H.; Chow, Cheris W. C.; Loi, Raymond; … - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 8, pp. 1232-1253

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Führung, gelebte Wertesysteme und innere Orientierung als Erfolgsfaktoren von Hotelunternehmen

Marrenbach, Frank - In: Handbuch Hospitality Management : Managementkonzepte, …, (pp. 99-113). 2009

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Interpersonal trust, organizational culture, and turnover intention in hotels : a cross-level perspective

Ozturk, Ahmet Bulent; Hancer, Murat; Wang, Yao-chin - In: Tourism analysis : an interdisciplinary tourism & … 19 (2014) 2, pp. 139-150

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Evaluating the mediator role of organizational identification in the relationship between symmetrical internal communication and individual performance of hotel employees

Ortega, Eduardo; Gomes, Gabriela; Ribeiro, Neuza; … - In: Administrative Sciences : open access journal 13 (2023) 8, pp. 1-15

communication on individual performance and organizational identification, as well as to evaluate the mediating role of … individual performance, and that organizational identification exerts a partial mediating effect on the relationship between … symmetrical internal communication and individual performance. This study therefore extends the knowledge of the effects of …

Persistent link: https://www.econbiz.de/10014370486

(Dis)connected organizational identity of multinational hotel corporations : employee insights from a Mexican luxury hotel property

Ponting, Sandra Sun-Ah; Dillette, Alana - In: Tourism and hospitality research : THR 21 (2021) 1, pp. 86-98

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Pushing forward high-performance work systems in the hotel industry : a procedural-justice climate to promote higher unit-level outcomes

Yang, Jaewan; Kim, Youngsang; Kim, Peter Beomcheol - In: Tourism management : research, policies, practice 87 (2021), pp. 1-11

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Organizational identity change : impacts on hotel leadership and employee wellbeing

Ponting, Sandra Sun-Ah - In: The service industries journal 40 (2020) 1/2, pp. 6-26

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The leading causes and consequences of citizenship pressure in the hotel industry

Youn, Hyewon; Kim, Jong-Hyeong; Song, Hanqun - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1541-1559

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In pursuit of service excellence : investigating the role of psychological contracts and organizational identification of frontline hotel employees

Lu, Vinh Nhat; Capezio, Alessandra; Restubog, Simon Lloyd D. - In: Tourism management : research, policies, practice 56 (2016), pp. 8-19

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Does organisational culture determine performance differentials in the hospitality industry? : evidence from the hotel industry

Seidu, Samira; Mensah, Abigail Opoku; Issau, Kassimu; … - In: Journal of hospitality and tourism insights 5 (2022) 3, pp. 535-552

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