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Although recent research has explored consumers’ reactions towards mass customization (MC) in general, these studies have considered aesthetic and functional MC as one and the same. In the present article, we focus specifically on consumer response to aesthetic MC because there are some unique...
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million monthly active users. The Merger triggers a new perception for customers and has an impact on the level of Brand … Loyalty. However, no research examines how customer perception to mergers between the startup with decacorn status. Therefore …, this study intends to fill this gap. Using the mix method approach, this study investigates how customer perception of …
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