Wu, Mao-Ying; Pearce, Philip; Dong, Wang - In: International Journal of Contemporary Hospitality Management 29 (2017) 4, pp. 1096-1115
Purpose This study aims to assess international customers’ experiences in the leading hotels of the iconic city of Shanghai. Design/methodology/approach Leximancer, a qualitative analysis software program, was used to examine over 2,000 reviews appraising Shanghai’s superior hotels. The...