Total quality management (TQM) has become a modern system of constant improvement of the quality of all company activities. The purpose of this study is to measure the expectations and satisfaction of the guests concerning the attribute quality of the hotel product. Furthermore obtained results...

The relationship between ownership structure and corporate performance might be remarkably strong and in formative within transition economies. In this research, we explore this relationship, referring to the example of the Republic of Serbia. For that purpose, appropriate linear models have...

The relationship between ownership structure and corporate performance might be remarkably strong and in formative within transition economies. In this research, we explore this relationship, referring to the example of the Republic of Serbia. For that purpose, appropriate linear models have...

HWI is a phenomenon influencing individuals, their families, workplaces and society. The phenomenon is evidently present, especially among hospitality employees. The model proposed in this study included two fundamental sub-dimensions of HWI (time and effort) and its relationship with...

It is very important to investigate what factors influence a high level of the service customer orientation of hotels employees under the conditions of the transition and a high rate of the unemployment. One of the conclusions of the research is that management of the hotels in Serbia don't...

Tourism is a socio-economic phenomenon exerting considerable economic, social and political impact, thus securing itself an important position in the overall economic growth. The principal purpose of this paper is to present the effects of the EU integration process on tourist movements in...

HWI is a phenomenon influencing individuals, their families, workplaces and society. The phenomenon is evidently present, especially among hospitality employees. The model proposed in this study included two fundamental sub-dimensions of HWI (time and effort) and its relationship with...

Tourism is a socio-economic phenomenon exerting considerable economic, social and political impact, thus securing itself an important position in the overall economic growth. The principal purpose of this paper is to present the effects of the EU integration process on tourist movements in...

It is very important to investigate what factors influence a high level of the service customer orientation of hotels employees under the conditions of the transition and a high rate of the unemployment. One of the conclusions of the research is that management of the hotels in Serbia don’t...