World class corporate governance is becoming a stakeholder imperative. There is a pressure for best practice governance to be a key success factor for organisations' long term survival. This paper seeks to find alignments between corporate governance and quality management. The governance...

The requirements in terms of information availability, risk precaution and control in the food industry continue to increase. In this context the interest of companies in the Total Quality Management (TQM) approach is also increasing. This development attracts notice to Business Excellence and...

Our paper discuss the „hot” topic of Business Excellence (BE) aiming to highlight and clarify the connections with Total Quality Management (TQM). Thus, we describe the quality movement from inspection to statistical quality control and the „Japanese Age” of quality followed then by...

World class corporate governance is becoming a stakeholder imperative. There is a pressure for best practice governance to be a key success factor for organisations' long term survival. This paper seeks to find alignments between corporate governance and quality management. The governance...

Purpose – This paper aims to present the fundamental and critical differences between two of the most powerful philosophies of modern quality management. Design/methodology/approach – The approach taken was to form a panel of leading academics and practitioners who are familiar with both the...

ISO 9001 and ISO 9004 were created as a “consistent pair” of standards so that businesses that wanted to exceed the requirements of 9001 could use the principles of 9004 to move towards business excellence. In this paper, opinions from Canadian quality standardization experts were used to...