Purpose – The paper aims to focus on why such a large percentage of newly hired executives fail to stay with the organization. Findings – The paper blames failure to make clear the results required of the executive, failure to investigate if the candidate has the hidden job skills required...

Purpose – Aims to dscribe the key factors – attracting the right people, developing them and retaining them – which have helped the UK Central Office of Information (COI) to win a place in the Sunday Times 100 Best Companies to Work For list three years running and to secure Investors in...

Purpose – Argues that human‐resource (HR) specialists have valuable skills that can help to get the most out of volunteers who come forward in the aftermath of a disaster. Design/methodology/approach – Uses the experience of the tsunami disaster in Thailand to show what could have been...

Purpose – The aim of the paper is to highlight the award‐winning turn‐around achieved by human resource (HR) managers at Wolverhampton and Dudley Breweries following a spate of merger and bid activity. Design/methodology/approach – The paper draws on the comments of the company's group...

Purpose – The paper examines how e‐HR has improved human‐resource (HR) management at telecommunications company KPN. Design/methodology/approach – The paper presents the views of the company's manager of HR systems and information provision on the benefits HR Charter software has...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – This article describes how an interim manager helped mobile‐telephone company Carphone Warehouse to transform its operations to cope with growing demand caused by the launch of its free‐to‐talk service, increasing its customer numbers from 385,000 to more than 500,000 in less...

Purpose – Reports on the establishment of an ethical call centre in Bradford, UK, which aims to challenge the industry's “sweat‐shop” image and reputation for poor customer service and HR management. Design – Draws on the information provided in an interview with Alison Widdup, who...

Purpose – Demonstrates how, through monitoring and management of staff sickness in 2005, Mondial UK successfully reduced sickness absence. Design/methodology/approach – Draws upon the experience of Mondial's implementation of a sickness absence management programme, driven by the HR...