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The role of customers in the d...
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Witell, Lars
124
Elg, Mattias
66
Gustafsson, Anders
44
Poksinska, Bozena
25
Gremyr, Ida
16
Löfgren, Martin
16
Edvardsson, Bo
15
Kristensson, Per
14
Snyder, Hannah
13
Fundin, Anders
11
Engström, Jon
10
Kollberg, Beata
10
McColl-Kennedy, Janet R.
9
Rönnbäck, Åsa
9
Gebauer, Heiko
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Martin, Jason
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Kowalkowski, Christian
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Dahlgaard, Jens Jörn
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Löfberg, Nina
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Wallo, Andreas
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Anderson, Laurel
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Bolton, Ruth N.
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Cronemyr, Peter
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Drotz, Erik
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Eklund, Jörgen
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Eklund, Jörgen A.E.
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Langstrand, Jostein
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Olsson, Jesper
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Valtakoski, Aku
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Journal of Service Management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of service management
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Journal of business research : JBR
11
International journal of quality & reliability management
10
International journal of quality and service sciences
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Journal of Services Marketing
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International Journal of Quality and Service Sciences
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Managing service quality : MSQ ; an international journal
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International Journal of Quality & Reliability Management
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of productivity and quality management : IJPQM
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The TQM Journal
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The TQM magazine : the international bi-monthly for total quality management
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The journal of services marketing
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Total quality management & business excellence
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Quality management journal : QMJ
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European Journal of Marketing
2
International Journal of Operations & Production Management
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International Journal of Productivity and Performance Management
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International journal of technology management : IJTM
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Journal of Health Organization and Management
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Journal of organizational change management
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Journal of retailing and consumer services
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Journal of service research : JSR
2
The TQM Magazine
2
The international journal of productivity and performance management : IJPPM
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Cogent business & management
1
Creativity and Innovation Management
1
Debating innovation : perspectives and paradoxes of an idealized concept
1
Edward Elgar E-Book Archive
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European journal of marketing : EJM
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Handbook of service science ; [Vol. 1]
1
Innovative quality improvement in operations : introducing emergent quality management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services technology and management
1
Involving customers in new service development
1
Journal of Business & Industrial Marketing
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ECONIS (ZBW)
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Other ZBW resources
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OLC EcoSci
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21
Against service innovation : why service innovation is not sustainable
Witell, Lars
;
Snyder, Hannah
;
Carlborg, Per
- In:
Debating innovation : perspectives and paradoxes of an …
,
(pp. 203-219)
.
2023
Persistent link: https://www.econbiz.de/10014228410
Saved in:
22
The role of quality managers in contemporary organisations
Elg, Mattias
;
Gremyr, Ida
;
Hellström, Andreas
;
Witell, Lars
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 795-806
Persistent link: https://www.econbiz.de/10009424225
Saved in:
23
Changing quality initiative : does the quality profile really change?
Johansson, Elisabeth
;
Witell, Lars
;
Elg, Mattias
- In:
Total quality management & business excellence : an …
24
(
2013
)
1
,
pp. 79-90
Persistent link: https://www.econbiz.de/10009723455
Saved in:
24
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
25
The role of quality managers in contemporary organisations
Elg, Mattias
;
Gremyr, Ida
;
Hellstrm, Andreas
;
Witell, Lars
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 795-807
Persistent link: https://www.econbiz.de/10009988221
Saved in:
26
Changing quality initiative does the quality profile really change?
Johansson, Elisabeth
;
Witell, Lars
;
Elg, Mattias
- In:
Total quality management & business excellence : an …
24
(
2013
)
1
,
pp. 79-90
Persistent link: https://www.econbiz.de/10010074285
Saved in:
27
Capturing the voice of the customer : focus groups versus netnography?
Kabel, Daan
;
Martin, Jason
;
Elg, Mattias
;
Witell, Lars
- In:
Total quality management & business excellence
35
(
2024
)
11-12
,
pp. 1359-1377
Persistent link: https://www.econbiz.de/10015048926
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28
Virtual influencers : antecedents and typologizing
Engström, Jon
- In:
The SAGE handbook of social media marketing
,
(pp. 276-290)
.
2022
Persistent link: https://www.econbiz.de/10013368578
Saved in:
29
Literature review as a research methodology : an overview and guidelines
Snyder, Hannah
- In:
Journal of business research : JBR
104
(
2019
),
pp. 333-339
Persistent link: https://www.econbiz.de/10012105041
Saved in:
30
When does ISO 9000 lead to improvements?
Poksinska, Bozena
- In:
International journal of productivity and quality …
5
(
2010
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10003944100
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