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Identifying and prioritising of KPIs based on BSC by multi-criteria decision making : the case of the central post office in Isfahan
Sharifi, Somaye; Shirouyehzad, Hadi; Esfahani, Ali Nasr - In: International journal of productivity and quality … 19 (2016) 4, pp. 423-445
Persistent link: https://www.econbiz.de/10011646580
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Ranking the performance of public sector banks using fuzzy AHP and fuzzy TOPSIS in balanced scorecard framework : an evidence from India
Sharma, Deergha; Kumar, Pawan - In: International journal of productivity and quality … 40 (2023) 1, pp. 1-27
Persistent link: https://www.econbiz.de/10014364174
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Strategy maps : the essential link between the balanced scorecard and action
Lueg, Rainer - In: Journal of business strategy 36 (2015) 2, pp. 34-40
Persistent link: https://www.econbiz.de/10011309571
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Development of a hybrid BSC-AHP model for institutions in higher education
Ramasamy, N.; Rahesh, R.; Pugazhendhi, S.; Ganesh, K. - In: International journal of enterprise network management 7 (2016) 1, pp. 13-26
Persistent link: https://www.econbiz.de/10011592458
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Performance evaluation of banks using balanced scorecard
Keshavarz, Elham; Ftahikenari, Masumeh; Rohani, Abolfazl; … - In: International journal of business excellence 7 (2014) 3, pp. 371-393
Persistent link: https://www.econbiz.de/10010422028
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Selection and comparison the most suitable strategy in the public and private banks with BSC approach
Parhizgar, Mohammad-Mehdi; Saravi-Moghadam, Nahid - In: International journal of productivity and quality … 20 (2017) 1, pp. 75-98
Persistent link: https://www.econbiz.de/10011719637
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A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach
Shapouri, Fatemeh; Keramati, Abbas - In: International journal of electronic customer … 9 (2015) 2/3, pp. 175-188
Persistent link: https://www.econbiz.de/10011586457
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Presenting a new mixed method for measuring service quality of health clubs
Abdolmaleki, Hossein; Soheili, Behzad; Varmus, Michal; … - In: International journal of sport management and marketing … 20 (2020) 5/6, pp. 312-333
Persistent link: https://www.econbiz.de/10012523443
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The performance evaluation of banks using balanced scorecard, fuzzy AHP and fuzzy TOPSIS techniques and the offering of solutions to performance improvement of banks
Akbarei, Negin; Monfard, Mostafa Vaezi; Sarfi, Elahe - In: International journal of business information systems : … 35 (2020) 2, pp. 204-224
Persistent link: https://www.econbiz.de/10012312979
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Supply chain performance measurement : a systematic literature review
Guersola, Mariana; Lima, Edson Pinheiro de; Steiner, … - In: International journal of logistics systems and management 31 (2018) 1, pp. 109-131
Persistent link: https://www.econbiz.de/10011978476