Presenting a new mixed method for measuring service quality of health clubs
Year of publication: |
2020
|
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Authors: | Abdolmaleki, Hossein ; Soheili, Behzad ; Varmus, Michal ; Khodayari, Abbas |
Published in: |
International journal of sport management and marketing : IJSMM. - Genève : Inderscience Enterprises, ISSN 1740-2808, ZDB-ID 2193548-8. - Vol. 20.2020, 5/6, p. 312-333
|
Subject: | balanced scorecard | BSC | fuzzy analytical hierarchy process | health clubs | performance | quality function deployment | QFD | service quality | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Balanced Scorecard | Balanced scorecard | Performance-Messung | Performance measurement | Fuzzy-Set-Theorie | Fuzzy sets |
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