Narrow search
Showing 151 - 160 of 30,278
Cover Image
Serviceeffizienz : Messung und Erfolgswirkungen
Bauer, Hans H.; Hammerschmidt, Maik; Falk, Tomas; … - 2007
Persistent link: https://www.econbiz.de/10003427976
Cover Image
Advances in banking technology and management : impacts of ICT and CRM
Ravi, Vadlamani (ed.) - 2008
"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided...
Persistent link: https://www.econbiz.de/10003469925
Cover Image
Produktionssteuerung in der Anwendungsentwicklung von Finanzdienstleistern
Bohnenkamp, Peter - In: Herausforderung Bankmanagement : Entwicklungslinien und …, (pp. 449-467). 2006
Persistent link: https://www.econbiz.de/10003374959
Cover Image
The mobile commerce prospects : a strategic analysis of opportunities in the banking sector ; [research project mobile commerce]
Tiwari, Rajnish; Buse, Stephan - 2007
Persistent link: https://www.econbiz.de/10003475103
Cover Image
An intelligent bank assessment system : preliminary results
Tounsi, Mohamed - In: International journal of electronic finance : IJEF 4 (2010) 3, pp. 287-295
Persistent link: https://www.econbiz.de/10008666497
Cover Image
Understanding multi-channel banking customers
Cortiñas, Mónica; Chocarro, Raquel; Villanueva, Maria … - In: Journal of business research : JBR 63 (2010) 11, pp. 1215-1221
Persistent link: https://www.econbiz.de/10008696666
Cover Image
The impact of service system design and flow experience on customer satisfaction in online financial services
Ding, David Xin; Hu, Paul Jen-Hwa; Verma, Rohit; … - In: Journal of service research : JSR 13 (2010) 1, pp. 96-110
Persistent link: https://www.econbiz.de/10003959021
Cover Image
An analysis of influences on total financial exclusion
Devlin, James F. - In: The service industries journal 29 (2009) 7/8, pp. 1021-1036
Persistent link: https://www.econbiz.de/10003990471
Cover Image
Reducing online privacy risk to facilitate e-service adoption: the influence of perceived ease of use and corporate credibility
Featherman, Mauricio S.; Miyazaki, Anthony D.; Sprott, … - In: The journal of services marketing 24 (2010) 2/3, pp. 219-229
Persistent link: https://www.econbiz.de/10003990929
Cover Image
Interviews with industry experts
Kanniainen, Liisa; Harald, Bo - In: The international journal of bank marketing : IJBM 28 (2010) 5, pp. 323-327
Persistent link: https://www.econbiz.de/10008647643