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Consumer behaviour
81,931
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79,452
Relationship marketing
25,941
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25,266
Service quality
21,439
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20,688
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15,262
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14,205
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13,984
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13,967
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13,802
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13,676
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9,110
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8,938
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8,651
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8,551
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8,386
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8,340
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8,336
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8,243
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8,147
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8,109
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7,185
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7,132
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6,411
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6,387
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6,110
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6,096
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6,093
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6,093
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6,067
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6,053
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5,257
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5,237
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5,192
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5,002
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4,919
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4,875
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4,637
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Bruhn, Manfred
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148
Bauer, Hans H.
136
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130
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125
Belk, Russell W.
117
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110
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106
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106
Usman, Osly
104
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103
Kumar, V.
101
Sheth, Jagdish N.
101
Ringle, Christian M.
100
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94
Verhoef, Peter C.
93
Walsh, Gianfranco
92
Sarstedt, Marko
89
Gierl, Heribert
86
Lusk, Jayson L.
86
Khare, Arpita
85
Dwivedi, Yogesh Kumar
84
Foxall, Gordon R.
84
Spiller, Achim
83
Loureiro, Sandra Maria Correia
81
Bagozzi, Richard P.
79
Mittal, Vikas
76
Siciliani, Luigi
76
Swoboda, Bernhard
76
Laroche, Michel
75
Sharma, Piyush
74
Thaichon, Park
73
Frey, Bruno S.
71
Vrontis, Demetris
71
Hollebeek, Linda D.
70
Karatepe, Osman M.
70
Stauss, Bernd
70
Jang, Soocheong
69
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791
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301
OECD
104
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IGI Global
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American Marketing Association
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2,191
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International journal of consumer studies
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723
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707
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European Journal of Marketing
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Cogent business & management
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Asia Pacific journal of marketing and logistics
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Journal of Services Marketing
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The journal of services marketing
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Journal of travel and tourism marketing
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Journal of Consumer Marketing
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Technological forecasting & social change : an international journal
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Journal of hospitality marketing & management
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
351
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
349
Journal of strategic marketing
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Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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RePEc
2,127
USB Cologne (EcoSocSci)
1,906
EconStor
1,408
BASE
339
OLC EcoSci
94
USB Cologne (business full texts)
42
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61
An examination of the effects of quality on customer
loyalty
: the automobile industry in Taiwan
Chang, Peng-Chan
;
Chuang, Chun-Ling
;
Chuang, Wang-Ching
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
2
,
pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
Saved in:
62
A study of relationship among service quality of e-commerce websites, customer satisfaction, and purchase intention
Dhingra, Sanjay
;
Gupta, Shelly
;
Bhatt, Ruchi
- In:
International journal of e-business research : an …
16
(
2020
)
3
,
pp. 42-59
Persistent link: https://www.econbiz.de/10012302663
Saved in:
63
Factors driving consumer
loyalty
intention towards e-tailers : an integrated model
Punyatoya, Plavini
;
Satpathy, Anurag
;
Agrawal, Arjun
- In:
International journal of business information systems : …
27
(
2018
)
4
,
pp. 466-492
Persistent link: https://www.econbiz.de/10011856689
Saved in:
64
A model of customer
loyalty
: an empirical study of Indian retail banking customer
Kant, Rishi
;
Jaiswal, Deepak
;
Mishra, Suyash
- In:
Global business review
20
(
2019
)
5
,
pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634
Saved in:
65
Factors propelling the use of Islamic banking services : the moderating role of customer intimacy
Mansour, Majeed Mustafa Othman
- In:
International journal of business excellence : IJBEX
23
(
2021
)
1
,
pp. 71-92
Persistent link: https://www.econbiz.de/10012506629
Saved in:
66
Assessing the mediating impact of satisfaction on the relationship between retail service quality and customer
loyalty
: a study of organised apparel multi-brand retail stores in I...
Bhatia, Mayank
;
Bhatt, Kedar
- In:
International journal of business and emerging markets …
15
(
2023
)
2
,
pp. 175-193
Persistent link: https://www.econbiz.de/10014306813
Saved in:
67
Thai information technology customer
loyalty
perceptions : a structural equation model
Pongcharnchavalit, Surachet
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 188-202
Persistent link: https://www.econbiz.de/10011413721
Saved in:
68
The effect of ATM service quality on customer satisfaction and customer
loyalty
: an empirical analysis
Aslam, Wajeeha
;
Tariq, Ayesha
;
Arif, Imtiaz
- In:
Global business review
20
(
2019
)
5
,
pp. 1155-1178
Persistent link: https://www.econbiz.de/10012137565
Saved in:
69
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
70
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
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