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Perceived fairness, emotions, and intention of fast food chain restaurants customers in Indonesia

Budiyanti, Hety; Patiro, Shine Pintor Siolemba - In: Gadjah Mada international journal of business 20 (2018) 2, pp. 229-253

Persistent link: https://www.econbiz.de/10011982582

Wine tourist engagement with the winescape : scale development and validation

Thomas, Ben; Quintal, Vanessa Ann; Phau, Ian - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 5, pp. 793-828

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Modelling consumers' perceptions of internet service quality by structured equation analysis

Abdul Rahman; San, Lee Har; Jing, Dong; Yan, Qu; Syriac … - In: International journal of services, economics and management 8 (2017) 3, pp. 197-207

Persistent link: https://www.econbiz.de/10011892375

Impact of social, epistemic and conditional values on customer satisfaction and loyalty in automobile industry : a structural equation modelling

Hassan, Zubair - In: Journal of marketing and consumer behaviour in emerging … (2017) 1, pp. 29-44

to examine their impact on customer satisfaction and brand loyalty. A sample size of 198 respondents was chosen from … perceived values associated with automobiles and their impact on customer satisfaction and brand loyalty. AMOS was used to … satisfaction. Also epistemic value and satisfaction have a positive and significant impact on loyalty. However, social value has a …

Persistent link: https://www.econbiz.de/10012116813

Service quality and attitudinal loyalty : the mediating effect of delight on retail banking relationships

Coetzee, Alex; Coetzee, Johan - In: Global business & economics review 21 (2018) 1, pp. 120-138

Persistent link: https://www.econbiz.de/10012126577

Mediating role of customer forgiveness between perceived justice and satisfaction

Muhammad, Lakhi; Gul-E-Rana - In: Journal of retailing and consumer services 52 (2020), pp. 1-7

Persistent link: https://www.econbiz.de/10012132151

A fresh look at the role of switching cost in influencing customer loyalty : empirical investigation using structural equation modelling analysis

Ram, Jiwat; Wu, Ming-Lu - In: Asia Pacific journal of marketing and logistics 28 (2016) 4, pp. 616-633

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M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study

Zhang, Ruoqing; Jun, Minjoon; Palacios, Sergio - In: International journal of quality & reliability management 40 (2023) 1, pp. 169-191

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Negative customer engagement behavior intention in higher education under the lens of theory of planned behavior : a structural equation model

Pham Thi Kim Thanh; Vu Tri Dung; Dinh Viet Hung - In: VNU journal of economics and business 2 (2022) 4, pp. 69-82

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Exploring servicescape experiences across museum types

Erdoğan, Hasan Hüseyin; Enginkaya, Ebru - In: The journal of services marketing 37 (2023) 6, pp. 706-718

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