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The role of external customer mind-set among service employees
Iyer, Rajesh; Johlke, Mark C. - In: The journal of services marketing 29 (2015) 1, pp. 38-48
Persistent link: https://www.econbiz.de/10010531130
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Walking a tightrope : the joint impact of customer and within-firm boundary spanning activities on perceived customer satisfaction and team performance
Sleep, Stefan; Bharadwaj, Sundar; Lam, Son K. - In: Journal of the Academy of Marketing Science 43 (2015) 4, pp. 472-489
Persistent link: https://www.econbiz.de/10011306303
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The impact of working relationship quality on job satisfaction and sales person performance : an adaptive selling behaviour
Raza, M. Yousaf; Rafique, Tariq; Hussain, M. Manshoor; … - In: Asia-Pacific journal of management research and … 11 (2015) 1, pp. 1-8
Persistent link: https://www.econbiz.de/10011383256
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A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío; Høgevold, Nils; Otero-Neira, Carmen; … - In: The journal of business & industrial marketing 37 (2022) 1, pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
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How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.; Franke, George R.; Brown, Tom; … - In: Journal of marketing 76 (2012) 3, pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
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Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash; Balaji, M. S.; Yavas, Ugur; Babakus, Emin - In: European journal of marketing : EJM 51 (2017) 2, pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
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Building customer relationships while achieving sales performance results : is listening the holy grail of sales?
Itani, Omar S.; Goad, Emily A.; Jaramillo, Fernando - In: Journal of business research : JBR 102 (2019), pp. 120-130
Persistent link: https://www.econbiz.de/10012103945
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Delighting the customer : creativity-oriented high-performance work systems, frontline employee creative performance, and customer satisfaction
Martinaityte, Ieva; Sacramento, Claudia; Aryee, Samuel - In: Journal of management 45 (2019) 2, pp. 728-751
Persistent link: https://www.econbiz.de/10011999803
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Proactive personality and citizenship performance : the mediating role of career satisfaction and the moderating role of political skill
Jawahar, I. M.; Liu, Yongmei - In: Career development international : the journal for … 21 (2016) 4, pp. 378-401
Persistent link: https://www.econbiz.de/10011614029
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It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael; Haumann, Till; Kraus, Florian; … - In: Journal of the Academy of Marketing Science 41 (2013) 6, pp. 625-648
Persistent link: https://www.econbiz.de/10010209594