Hansen, Håvard; M. Samuelsen, Bendik; E. Sallis, James - In: European Journal of Marketing 47 (2013) 8, pp. 1157-1176
Purpose – While satisfaction, value, image, and credibility are commonly assumed to drive customer loyalty, there is nevertheless reason to question whether their effects vary across groups of consumers. This paper seeks to explore how individuals with contrasting need-for-cognition (NFC)...