Introduction; Tina Harrison -- Chapter 1: Cognitive drivers of suboptimal financial decisions: Implications for financial literacy campaigns; Hooman Estelami -- Chapter 2: How mutual fund investors’ objective and subjective knowledge impacts their information search and processing behaviour;...

Purpose – Attempts to understand the consumer behaviour in the context of the pension purchase process, including the decision process and factors affecting the decision. Design/methodology/approach – Focus groups were conducted among manual and clerical grades of employees within a public...

Purpose – To critically assesses the extent to which consumers are being empowered by the internet, focusing specifically on the role of the internet in the context of online pension information provision. Design/methodology/approach – A mixed method study involving focus groups and...