While the term “knowledge management” is relatively new, many of the concepts have deep historical roots. Hewlett‐Packard’s strong culture and traditional business practices established an environment that encouraged innovation and the sharing of knowledge throughout the company....

3M’s objective is to become the most innovative company in the world. 3M employs a wide range of Knowledge Management systems, but the appropriate environment has to be in place before people will be motivated to input and access such systems. 3M concentrates on the “tacit to tacit” area...

Knowledge value added is a new cost accounting technique making waves in intangibles accounting. It helps managers conduct a business process audit. However, the managers need a behavioral tool to understand the factors that influence human capital knowledge value add, in order to increase the...

This paper discusses how IT impacts the job and individual characteristics of: autonomy, workload, organizational commitment, and perceived accomplishment‐achievement in two different cultures. Contrary to expectations, the results showed that there are no significant differences. When the...

Purpose – This paper aims to investigate the link between two knowledge areas that have not been previously linked conceptually: stakeholder management and corporate culture. Focussing on the UK construction industry, the research study demonstrates mutual dependency of each of these areas on...

Features two case studies. The first of these focuses on Royal Mail, provider of a universal delivery service within the UK. Notes how total quality management has evolved within the organization and how the role of internal good practice has underpinned the development of a continuous...

Part 2 of a two‐part article on the transfer of best practices. This article features two case studies. The first of these focuses on Xerox, the document company, and how quality has become embedded into the culture within the company. It tracks the quality progress from the early benchmarking...