Social media and social media tools have improved rapidly and started to influence society especially in recent years. This influence has forced businesses to revolutionize their communication with the external environment. The fact that Web 2.0 has an influence on consumer behavior, and that it...

Introducing crisis communication as a field of practice -- Situating crisis communication within the fields of public relations and management -- The stakeholder relationship management perspective on crisis communication -- The importance of managing complex and changing organizational...