When blame-giving crisis communications are persuasive : a dual-influence model and its boundary conditions
Year of publication: |
2021
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Authors: | Antonetti, Paolo ; Baghi, Ilaria |
Published in: |
Journal of business ethics : JBE. - Dordrecht : Springer, ISSN 1573-0697, ZDB-ID 1478688-6. - Vol. 172.2021, 1, p. 59-78
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Subject: | Scapegoating | Blame-giving | Crisis communications | Perceived ethicality | Negative word of mouth | Krisenmanagement | Crisis management | Virales Marketing | Viral marketing | Öffentlichkeitsarbeit | Public relations | Kommunikation | Communication | Konsumentenverhalten | Consumer behaviour | Risikokommunikation | Risk communication |
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