Acknowledgments -- The conceptual foundation -- Defining crisis communication -- Understanding crisis communication theory and practice -- The lessons and practical application -- Lessons on effective crisis communication -- Applying the lessons to produce effective crisis communication --...

When such a crises involve injury and loss of life, a comprehensive ability of organization to comprehend and predict the way of act and react of its diverse stakeholders its very important to keep the communications levels meet with their expectations, in terms of transparency and frequent...