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Improving teaching quality thr...
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Service quality
21,755
Dienstleistungsqualität
21,004
Qualitätsmanagement
16,902
Quality management
15,218
Customer satisfaction
6,671
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6,472
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6,269
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6,167
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4,541
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3,400
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3,222
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3,112
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2,675
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2,662
USA
2,475
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2,397
Product quality
2,291
Produktqualität
2,278
Krankenhaus
2,247
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2,163
Health care
1,863
Gesundheitsversorgung
1,833
Berufsbildung
1,796
Vocational training
1,745
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1,610
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1,554
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1,315
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1,283
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1,257
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1,240
Customer service
1,225
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1,223
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1,216
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service quality
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Antony, Jiju
145
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84
Siciliani, Luigi
82
Devadasan, S. R.
60
Propper, Carol
56
Brunello, Giorgio
54
Straume, Odd Rune
54
Talib, Faisal
53
Dale, Barrie G.
46
Shahin, Arash
46
Hanushek, Eric Alan
45
Rahman, Zillur
44
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43
Rivkin, Steven G.
43
Han, Heesup
42
Kamiske, Gerd F.
40
Mattila, Anna S.
40
Brekke, Kurt R.
38
Cudney, Elizabeth A.
38
Sampaio, Paulo
37
Gravelle, Hugh
35
Backes-Gellner, Uschi
34
Zink, Klaus J.
34
Bellmann, Lutz
33
Jochem, Roland
33
Prentice, Catherine
33
Stauss, Bernd
33
Wiele, Ton van der
33
Picchio, Matteo
32
Töpfer, Armin
32
Zhang, Min
31
Garza-Reyes, Jose Arturo
30
He, Zhen
30
Pischke, Jörn-Steffen
30
Usman, Osly
30
Leber, Ute
29
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
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29
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29
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117
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73
Hochschulrektorenkonferenz
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IGI Global
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33
International Monetary Fund
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Deutsches Institut für Normung
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Deutsche Gesellschaft für Qualität
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Verband der Automobilindustrie
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World Bank Group
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Verlag Dr. Kovač
16
Books on Demand GmbH <Norderstedt>
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13
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13
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13
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12
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12
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12
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11
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11
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10
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9
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9
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9
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9
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9
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8
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8
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8
American Society for Quality
7
Carl Hanser Verlag
7
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7
RWTH Aachen
7
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6
European Association of Agricultural Economists
6
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
659
International journal of productivity and quality management : IJPQM
533
The TQM journal : the international review of organizational improvement
489
International journal of quality & reliability management
465
International journal of hospitality management
459
International journal of production research
390
Journal of retailing and consumer services
334
The service industries journal
315
Total quality management & business excellence
311
Journal of business research : JBR
283
Discussion paper series / IZA
262
International Journal of Quality & Reliability Management
255
International journal of production economics
244
NBER working paper series
234
Working paper / National Bureau of Economic Research, Inc.
231
Quality management journal : QMJ
225
The journal of services marketing
211
NBER Working Paper
209
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
178
International journal of contemporary hospitality management
173
International journal of quality and service sciences
173
International journal of services and operations management
165
SpringerLink / Bücher
164
Health care management review : HCM review
148
Services marketing quarterly
146
Journal of air transport management
141
Journal of hospitality marketing & management
138
Cogent business & management
134
European journal of operational research : EJOR
134
IZA Discussion Paper
134
Journal of Services Marketing
131
Tourism management : research, policies, practice
130
Journal of travel and tourism marketing
122
Service business
119
The TQM Magazine
118
Journal of service research : JSR
104
Economics of education review
101
The accounting review : a publication of the American Accounting Association
100
Journal of service management
97
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ECONIS (ZBW)
40,023
USB Cologne (EcoSocSci)
1,799
Other ZBW resources
1,430
RePEc
805
EconStor
478
USB Cologne (business full texts)
84
BASE
83
OLC EcoSci
48
ArchiDok
3
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Showing
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1
Personal- und Organisationsentwicklung auf der Grundlage von Qualitätsmanagement und der systemischen Theorie Senges : dargestellt am Beispiel der Wellnesshotels
Müller, Hartmut
-
2001
Persistent link: https://www.econbiz.de/10001594414
Saved in:
2
Qualität in der beruflichen Weiterbildung : Konzepte und Erfahrungen
Bartz, Wilfried J.
(
ed.
);
Mutscheller, Ernst
(
ed.
); …
-
1997
Persistent link: https://www.econbiz.de/10013192386
Saved in:
3
The influence of types of training on service system performance in mass service and service shop operations
Mackelprang, Alan W.
;
Jayaram, Jayanth
;
Xu, Kefeng
- In:
International journal of production economics
138
(
2012
)
1
,
pp. 183-194
Persistent link: https://www.econbiz.de/10009550541
Saved in:
4
Training for quality
Celinski, Darek
- In:
Gower handbook of quality management
,
(pp. 34-48)
.
2003
Persistent link: https://www.econbiz.de/10002860250
Saved in:
5
Zukunft der betrieblichen Bildung : Ökonomisierung - selbstorganisiertes Lernen - Wissensmanagement - neue Lernmedien
Loebe, Herbert
(
ed.
);
Severing, Eckart
(
contributor
)
-
2001
Persistent link: https://www.econbiz.de/10001607962
Saved in:
6
Qualitätscontrolling in der kreditwirtschaftlichen Weiterbildung : konzeptionelle Überlegungen und empirische Untersuchung am Beispiel der Bildungseinrichtung einer Kreditinstituts...
Kuß, Heike
-
2000
Persistent link: https://www.econbiz.de/10001539016
Saved in:
7
Erhöhung der Dienstleistungsqualität durch transaktionsanalytisch orientierte Personalschulungen
Schulze, Henning S.
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 261-285)
.
2000
Persistent link: https://www.econbiz.de/10001472005
Saved in:
8
The impact of quality management practices, training and employee suggestion schemes on quality performance
Sundar, Suhan
;
Prabhu, H. Mahesh
- In:
International journal of productivity and quality …
28
(
2019
)
2
,
pp. 210-226
Persistent link: https://www.econbiz.de/10012154554
Saved in:
9
Optimizing quality enhancement cells in higher education institutions : analyzing management support, quality infrastructure and staff training
Shahzaf Iqbal
;
Moosa, Kamran
;
Che Azlan Bin Taib
- In:
International journal of quality & reliability management
41
(
2024
)
6
,
pp. 1572-1593
Persistent link: https://www.econbiz.de/10015057296
Saved in:
10
Training for total quality management
Jeffries, David R.
;
Reynolds, Peter
;
Evans, Bill
-
1996
-
2. ed
Persistent link: https://www.econbiz.de/10000593619
Saved in:
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