Purpose – The purpose of this paper is to present volunteering in tourism events as a sort of spontaneous community participation that has far‐reaching consequences for destination management. It chooses the concept of value to explore volunteering experience in an international religious...

Purpose – The purpose of this study is to learn about data structures in relation to decisions about family travel being influenced by sellers (i.e. agents), spouses/partners, spouse, kids and friends/relatives (i.e. influencing units). Concern is with units affecting decisions about duration,...

Purpose The challenges of both community-based and heritage tourism result in significant impacts that have occurred in many tourist areas. These negative effects are the main problems that damage indigenous communities and are involved with cultural heritage preservation and economic...

Examines the role of benchmarking within the small hospitality sector. Argues that there is considerable potential for improving service quality by this means, not only in the small businesses themselves, but also in tourist destinations, which often depend heavily on this sector. While...

Purpose The purpose of this study is to develop and test a practical model to identify a developing destination’s assets. Using the existing destination branding concepts and theories in the research, this study aims to identify how the assets of a developing destination differ from those of a...

Purpose The objective of this study was to analyze the evolution of tourism competitiveness over the years, ascertaining the state of the art and the degree of consensus among scholars on its constituent elements to propose an integrative and updated concept. Design/methodology/approach A set of...

Purpose Customers are increasingly using mobile applications (apps) to compare prices of travel and hospitality services and to purchase their itineraries, tours and stays. This study aims to explore key factors affecting the individuals’ perceptions on the usefulness of travel apps and sheds...