Corporate Social Responsibility (CSR) gained importance over the last years. Yet, only few studies have investigated CSR in German family firms. This study analyzes the CSR communication of 714 listed German family and non-family firms using a content analysis of CSR mission statements. We find...

This study aims at proposing a modified 7-category fuzzy SERVQUAL to measure service quality for the banking sector. We have added new categories to the conventional SERVQUAL to account for the impacts of the bank’s Corporate Social Responsibility (CSR) initiatives, and e-banking. A...

Purpose: The purpose of this study is to evaluate the comprehensiveness of sustainability reporting in higher education institutions. Design/methodology/approach: This study adopts a university sustainability rating framework and uses it to evaluate the comprehensiveness of sustainability...