Purpose: The paper aims to identify causality amongst small and medium enterprises' (SMEs') performance indicators, propose an integrated index of business performance and quality practices and investigate the effect of quality management system (QMS) on business performance....

Purpose: The purpose of the paper is to examine the monitoring of electrical energy consumption, measures adopted for reducing energy consumption, barriers to energy efficiency improvement and driving forces for energy efficiency improvement in three industrial clusters. It is intends to...

Purpose: The purpose of this paper is to identify the input, process and output factors (along with their manifest variables) of small and medium enterprises (SMEs), and to establish cause and effect relationships amongst the factors and sub-factors. Systems thinking, a holistic approach, is...