type="main" <title type="main">Summary</title> <p>National material stock (MS) accounts have been a neglected field of analysis in industrial ecology, possibly because of the difficulty in establishing such accounts. In this research, we propose a novel method to model national MS based on historical material flow data. This...</p>

This paper explores the debates surrounding whether or not we have now moved into a new knowledge economy and&sol;or knowledge society and if so whether this shift is as significant and as far reaching as the industrial revolution. In this possible transformation the place of information...

Describes how Royal Mail recognized the need to embark on a total quality programme to improve the service given and to upgrade customer perception of Royal Mail. Shows how Royal Mail set about developing a “Customer First” strategy, initiating training and instigating a continuous...