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The antecedents of repurchase intention in Indonesian e-commerce marketplace customers during the COVID-19 pandemic with age as a moderating variable : a study on e-commerce market...

Dewi, Ayu Savitri; Rohman, Fatchur; Hapsari, Raditha - 2022

Persistent link: https://www.econbiz.de/10013406926

Customers' purchasing criticality and post-service failure recovery satisfaction and restoration of trust of an online customer segment : an exploratory study

Butaney, Gul T.; Shekhar, Vaibhav; Butaney, Bhupin - In: The journal of current research in global business : JCRGB 14 (2011) 21, pp. 68-74

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Trust and product as moderators in online shopping behavior : evidence from India

Davis, Felicita; Gnanasekar, Manoj Britto Francis; … - In: South Asian journal of marketing 2 (2021) 1, pp. 28-50

Purpose - The present study is aimed at examining the antecedents of online shopping user behavior and customer satisfaction. More specifically, (1) the effect of social influence, variety seeking behavior, advertising and convenience on user behavior, and (2) the effect of user behavior on...

Persistent link: https://www.econbiz.de/10013341302

The role of social influence and e-service quality in impacting loyalty for online life insurance : a SEM-based study

Viswanathan, Preeti; Singh, Anurupa B.; Gupta, Garima - In: International journal of business excellence : IJBEX 20 (2020) 3, pp. 322-337

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Repurchase loyalty for customer social co-creation e-marketplaces

Kang, Ju-Young M. - In: Journal of fashion marketing and management 18 (2014) 4, pp. 452-464

Persistent link: https://www.econbiz.de/10010530878

Key drivers of services website loyalty

Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475

Persistent link: https://www.econbiz.de/10010379358

What drives consumer website stickiness intention? : the role of website service quality and website involvement

Wu, Jinnan; Liu, Lin; Cui, Tingting - In: International journal of services technology and … 27 (2021) 3, pp. 189-208

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The role of interactivity on customer engagement in mobile e-commerce applications

Utami, Ami Fitri; Irwan Adi Ekaputra; Japutra, Arnold; … - In: International journal of market research 64 (2022) 2, pp. 269-291

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Relationships among dimensions of online second-hand shopping, satisfaction, and repurchase intention

Swapana, Murali; Padmavathy, Chandrasekaran - In: International journal of e-business research : an … 14 (2018) 1, pp. 89-102

Persistent link: https://www.econbiz.de/10011809218

The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment

Miao, Miao; Jalees, Tariq; Zaman, Syed Imran; Khan, Sherbaz - In: Asia Pacific journal of marketing and logistics 34 (2022) 10, pp. 2184-2206

Persistent link: https://www.econbiz.de/10013552987