The paper examines relation between Vietnam Airline Domestic service quality and consumer satisfaction by gathering … regression analysis. Results show that Vietnam Airline Domestic service quality can be measured by the following six determinants …

In this paper we study the impact of competition on the provision of quality in the US airline industry. Using changes … in competition triggered by LCC entry and airline mergers, we find that an increase in competition increases the … provision of quality of major incumbent and non-merging airlines by increasing the number of flights and seats available in a …

We examine how mergers affect quality provision by analyzing five U.S. airline mergers, focusing on on-time performance … (OTP). We find that airline mergers have minimal negative impacts on OTP, and likely result in long-run improvements due to …

airline industry. We consider an airline's choices of quality and price as dynamic decisions that trade off current cash flows … for future revenue. We examine how airline mishandled baggage, on-time performance and pricing are related to financial … distress and bankruptcy, controlling for the endogeneity of financial distress and bankruptcy. We find that an airline …