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Determinants of frontline employee engagement and their influence on service performance
Chen, Shou-Wei; Peng, Jui-Chen - In: International journal of human resource management 32 (2021) 5, pp. 1062-1085
Persistent link: https://www.econbiz.de/10012483932
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The servant leadership advantage : when perceiving low differentiation in leader-member relationship quality influences team cohesion, team task performance and service OCB
Chiniara, Myriam; Bentein, Kathleen - In: The leadership quarterly : LQ ; an international … 29 (2018) 2, pp. 333-345
Persistent link: https://www.econbiz.de/10011864454
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Service-oriented leadership : scale development and validation
Popp, Marion Claudia Helma; Hadwich, Karsten - In: Die Unternehmung : Swiss journal of business research … 73 (2019) 3, pp. 213-228
Persistent link: https://www.econbiz.de/10012108128
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Employee service performance and collective turnover : examining the influence of initiating structure leadership, service climate and meaningfulness
Walumbwa, Fred O.; Hsu, I-Chieh; Wu, Cindy; Misati, Everlyne - In: Human relations : towards the integration of the social … 72 (2019) 7, pp. 1131-1153
Persistent link: https://www.econbiz.de/10012041852
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Service leadership, work engagement, and service performance : the moderating role of leader skills
Zheng, Yuyan; Graham, Les; Epitropaki, Olga; Snape, Ed - In: Group & organization management : an international journal 45 (2020) 1, pp. 43-74
Persistent link: https://www.econbiz.de/10012160309
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Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in Indi...
Popli, Sepna; Rizvi, Irfan A. - In: The journal of services marketing 29 (2015) 1, pp. 59-70
Persistent link: https://www.econbiz.de/10010531128
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Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity
Luu Trong Tuan; Vu Thanh Ngan - In: Journal of retailing and consumer services 60 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502636
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Cross-level relationship of implemented high performance work system and employee service outcomes : the mediating role of affective commitment
Riaz, Amir; Mahmood, Hafiz Zahid - In: Pakistan journal of commerce and social sciences 11 (2017) 1, pp. 252-274
This study examines cross-level relationship between implemented high performance work system (HPWS) and employee service related behaviors along with the mediating effects of employees' affective commitment between this relationship. Although, research studies have confirmed the positive...
Persistent link: https://www.econbiz.de/10011930286
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Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas; Mathmann, Frank - In: Journal of service research 24 (2021) 2, pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
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The better I feel, the better I can do : the role of leaders’ positive affective presence
Jiang, Jing; Gu, Huimin; Dong, Yanan; Tu, Xingyong - In: International journal of hospitality management 78 (2019), pp. 251-260
Persistent link: https://www.econbiz.de/10012012756