-- Chapter 4: Managerial Skills and Competencies -- Chapter 5: Leadership -- Chapter 6: Human Resources Management -- Chapter 7 …. The understanding of the managers’ work from a people management perspective is critical for successful hotel operations … topics such general management, leadership, education and training, skills and competencies, crisis management, and managing …

-steerage, and active roles for senior managers and HR advisors in the management/leadership process. The Complementary Leadership …1. Conceptualizing Models of Management and Leadership: Constructs, Differentiations and other Theoretical … Considerations -- 2. The Complementary Management Model -- 3. The Role of Line Managers in Complementary Management -- 4. The Role of …