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Using time motion study to identify the determinants of patient satisfaction and impact of long appointment wait time : an empirical case of radiology department

Dhaliwal, Amandeep - In: International journal of services and operations … 41 (2022) 1/2, pp. 203-223

Persistent link: https://www.econbiz.de/10013257516

The effect of waiting time on patient perceptions of care quality

Nottingham, Quinton J.; Johnson, Dana M.; Russell, … - In: Quality management journal : QMJ 25 (2018) 1, pp. 32-45

Persistent link: https://www.econbiz.de/10012309045

Physician-patient quality time at the clinic, Riyadh, Saudi Arabia

Albelall, Khaled S.; Alubbad, Neamah A.; Alboqmi, Meshael; … - In: Inventi impact: service sector (2019) 3, pp. 173-181

Persistent link: https://www.econbiz.de/10012290640

The effect of waiting time on patient perceptions of care quality

Nottingham, Quinton J.; Johnson, Dana M.; Russell, … - In: Quality management journal : QMJ 25 (2018) 1, pp. 32-45

Persistent link: https://www.econbiz.de/10011976310

Managing waiting times to predict no-shows and cancelations at a children's hospital

Rodríguez-García, Miguel; McLean-Carranza, Aldo A.; … - In: Journal of Industrial Engineering and Management (JIEM) 9 (2016) 5, pp. 1107-1118

times. Design/methodology/approach: This study is based on the data from a US children's hospital, which includes all the …Purpose: Since long waits in hospitals have been found to be related to high rates of no-shows and cancelations … appointments registered during one year of observation. We used the call-appointment interval to establish the wait time to get an …

Persistent link: https://www.econbiz.de/10011939325