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The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin; Mattila, Anna S. - In: International journal of hospitality management 29 (2010) 3, pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
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An analysis of e-business adoption and its impact on relational quality in travel agency-supplier relationships
Andreu, Luisa; Aldás, Joaquín; Bigné Alcañiz, J. Enrique - In: Tourism management : research, policies, practice 31 (2010) 6, pp. 777-787
Persistent link: https://www.econbiz.de/10008649516
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A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters
Wang, Chen-ya; Mattila, Anna S. - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 328-342
Persistent link: https://www.econbiz.de/10008655294
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Time styles and waiting in crowded service environments
Mattila, Anna S.; Hanks, Lydia - In: Journal of travel and tourism marketing 29 (2012) 3/4, pp. 327-334
Persistent link: https://www.econbiz.de/10009571560
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A branding model for web search engines
Zhang, Lu; Jansen, Bernard J.; Mattila, Anna S. - In: International journal of internet marketing and … 7 (2012) 3, pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
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Effects of message appeal when communicating CSR initiatives
Andreu, Luisa; Mattila, Anna S.; Aldás, Joaquin - In: Breaking new ground in theory and practice, (pp. 263-277). 2011
Persistent link: https://www.econbiz.de/10009380718
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The role of tie strength on consumer dissatisfaction responses
Yang, Wan; Mattila, Anna S. - In: International journal of hospitality management 31 (2012) 2, pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
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The role of hotel owners : the influence of corporate strategies on hotel performance
Xiao, Qu; O'Neill, John; Mattila, Anna S. - In: International journal of contemporary hospitality management 24 (2012) 1, pp. 122-139
Persistent link: https://www.econbiz.de/10009510218
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Consumer reaction to crowding for extended service encounters
Noone, Breffni M.; Mattila, Anna S. - In: Managing service quality : MSQ ; an international journal 19 (2009) 1, pp. 31-41
Persistent link: https://www.econbiz.de/10009525110
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Other consumers in service encounters : a script theoretical perspective
Miao, Li; Mattila, Anna S.; Mount, Dan - In: International journal of hospitality management 30 (2011) 4, pp. 933-941
Persistent link: https://www.econbiz.de/10009242085