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Customer online reviews and hospitality employees’ helping behavior : moderating roles of self-efficacy and moral identity

Hwang, YooHee; Wang, Xingyu; Pașamehmetoġlu, Aysin - In: International Journal of Contemporary Hospitality Management 33 (2021) 5, pp. 1461-1481

Purpose: Online reviews are perceived as credible and trustworthy across various business sectors; thus, they influence customers’ purchase decisions. However, the potential role of customer online reviews as feedback for employee performance and employee reactions to customer reviews remain...

Persistent link: https://www.econbiz.de/10012539711

Hospitality employees’ emotions in the workplace : a systematic review of recent literature

Hwang, YooHee; Shi, Xiaolin (Crystal); Wang, Xingyu - In: International Journal of Contemporary Hospitality Management 33 (2021) 10, pp. 3752-3796

Purpose: This systematic review synthesizes the recent literature (2010–2020) on hospitality employees’ emotions, affect and moods. This study has three objectives: to clarify the definitions of emotions, affect and moods; to explain how theories are integrated into understanding...

Persistent link: https://www.econbiz.de/10012638518

Investigating the moderating role of uncertainty avoidance cultural values on multidimensional online trust

Hwang, Yujong; Lee, Kun Chang - In: Information & management : the internat. journal of … 49 (2012) 3/4, pp. 171-176

Persistent link: https://www.econbiz.de/10009557723

The impact of uncertainty avoidance, social norms and innovativeness on trust and ease of use in electronic customer relationship management

Hwang, Yujong - In: Electronic markets : the international journal on … 19 (2009) 2/3, pp. 89-98

Persistent link: https://www.econbiz.de/10009534592

A study of online portal users' loyalty from core service, additional value-added service and switching barriers perspectives

Kim, Dan J.; Jeong, Eui Jun; Hwang, Yujong - In: Information systems management 32 (2015) 2, pp. 136-152

Persistent link: https://www.econbiz.de/10011307907

Understanding the influence of integration on ERP performance

Hwang, Yujong; Grant, Delvin - In: Information technology and management 12 (2011) 3, pp. 229-240

Persistent link: https://www.econbiz.de/10009296487

Asymmetric long memory GARCH : a reply to Hwang's model

Ruiz, Esther; Pérez, Ana - In: Economics letters 78 (2003) 3, pp. 415-422

Persistent link: https://www.econbiz.de/10001741157

The effects of personal information management capabilities and social-psychological factors on accounting professionals' knowledge-sharing intentions : pre and post COVID-19

Lin, Hui; Hwang, Yujong - In: International journal of accounting information systems 42 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10013203144

Cross-cultural differences in information processing of chatbot journalism : chatbot news service as a cultural artifact

Shin, Donghee; Al-Imamy, Saifeddin; Hwang, Yujong - In: Cross cultural & strategic management 29 (2022) 3, pp. 618-638

Persistent link: https://www.econbiz.de/10013286188

Mixing business and pleasure : empirical implications for trust in mobile banking

Malaquias, Rodrigo Fernandes; Hwang, Yujong - In: Journal of electronic commerce research : JECR 18 (2017) 3, pp. 212-224

Persistent link: https://www.econbiz.de/10011746724