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The Survey of the Service Quality. Application to a Hotel using the SERVQUAL Model
State, Olimpia; Istudor, Nicolae - In: The AMFITEATRU ECONOMIC journal 11 (2009) 26, pp. 419-428
to improve the quality of the tourist services, and what quality for the clients means, taking the example of a hotel in … researches have taken shape into "conceptual models of the quality of the services" (Dotchin and Oakland, 1994; Juwaheer and Ross … element which will help most countries to get out of the present crisis. The low quality of the services provided in the …
Persistent link: https://www.econbiz.de/10004994254
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Class acts : service and inequality in luxury hotels
Sherman, Rachel - 2007
-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman …
Persistent link: https://www.econbiz.de/10012672502
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Strategische Innovationen in der Hotellerie : Eine ressourcenorientierte Fallstudienanalyse touristischer Dienstleistungsunternehmen
Innerhofer, Elisa - 2012
Innovationen in der Hotellerie stellen besondere Herausforderungen an das Management und die Gestaltung von Innovationsprozessen dar. Sie sind auf die konstitutiven Merkmale von Dienstleistungen zurückzuführen. Elisa Innerhofer untersucht Innovationsprozesse in der Hotellerie, indem sie...
Persistent link: https://www.econbiz.de/10014016015
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The structural and infrastructural decisions of operations management in the hotel sector and their impact on organizational performance
Espino-Rodríguez, Tomás F.; Gil-Padilla, Antonia M. - In: Tourism and hospitality research : the surrey quarterly … 15 (2015) 1, pp. 3-18
Persistent link: https://www.econbiz.de/10010515381
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What to sell and how to sell matters : focusing on luxury hotel properties' business performance and efficiency
Kim, Jaewook; Kim, Sung In; Lee, Minwoo - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 78-95
Persistent link: https://www.econbiz.de/10012800201
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Effect of intellectual capital on the business performance of SMEs in Malaysia
Muhammad Khalique; Mohd Rafi Yaacob; Muhammad Khalilur … - In: International journal of learning and intellectual capital 19 (2022) 3, pp. 257-268
Persistent link: https://www.econbiz.de/10013256400
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Social media utilisation and business performance of hotels in Lebanon : exploring the moderating effects of hotel classification
Halawani, Firas Mohamad; Soh, Patrick Chin-Hooi; … - In: Journal of global information management : an official … 28 (2020) 3, pp. 58-76
Persistent link: https://www.econbiz.de/10012304229
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Market orientation and business performance : a study of interrelationships and effects in a small sized hotels within Lagos State Metropolis
Ladipo, P. K. A.; Rahim, A. Ganiyu; Oguntoyibo, C. Abayomi - In: Academic journal of economic studies 2 (2016) 4, pp. 98-119
Persistent link: https://www.econbiz.de/10011580387