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Total quality management in the healthcare sector : an empirical research from Ethiopia

Getele, Gutama Kusse; Jean, Arrive Tsitaire - In: Human systems management : HSM 39 (2020) 3, pp. 441-453

Persistent link: https://www.econbiz.de/10012296265

Impact of Business Process Re-Engineering (BPR) Implementation on Customer Satisfaction in E-Commerce Companies

Getele, Gutama Kusse; Jean, Arrive Tsitaire - In: Journal of Electronic Commerce in Organizations (JECO) 16 (2018) 4, pp. 41-52

The objective of this article is to analyse the implementation of BPR in e-commerce platforms by measuring the level of customer satisfaction. The issues tested involve: how customers perceive the BPR objectives in e-commerce platforms; time used for diverse transactions before and after BPR;...

Persistent link: https://www.econbiz.de/10012049027

Post COVID-19's opportunities for customer-centric green supply chain management and customers' resilience; the moderate effect of corporate social responsibility

Kholaif, Moustafa Mohamed Nazief Haggag Kotb; Ming, Xiao; … - In: International journal of emerging markets 18 (2023) 6, pp. 1397-1424

Persistent link: https://www.econbiz.de/10014333882

Empirical research on the role of internal social capital upon the innovation performance of cooperative firms

David, Kashosi Gad; Wu, Yang; Bianca, Epede Mesumbe; … - In: Human systems management : HSM 40 (2021) 3, pp. 407-420

Persistent link: https://www.econbiz.de/10012603756

Understanding the influence of business strategy in corporate social responsibility : evidence from Chinese firms in Africa

Getele, Gutama Kusse; Arrive, Tsitaire Jean; Ruoliu, Xiong - In: The journal of business & industrial marketing 37 (2022) 12, pp. 2573-2586

Persistent link: https://www.econbiz.de/10013455434

Corporate culture in small and medium enterprises : Application of corporate social responsibility theory

Getele, Gutama Kusse; Li, Tieke; Arrive, Tsitaire Jean - In: Corporate Social Responsibility and Environmental Management 27 (2019) 2, pp. 897-908

Persistent link: https://www.econbiz.de/10012081907