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The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd; Adil, Mohd - In: International journal of productivity and quality … 32 (2021) 4, pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
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Social casinos : winning isn't everything
Barsky, Jonathan - In: The journal of gambling business and economics 13 (2020) 1, pp. 71-85
Persistent link: https://www.econbiz.de/10012654041
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Mainland Chinese casino visitors to Macau : linking service, brand image, satisfaction and loyality
Chan, Sow Hup; Wan, Yim King Penny; Jeong, Miyoung - In: The journal of gambling business and economics 13 (2020) 1, pp. 87-115
Persistent link: https://www.econbiz.de/10012654059
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Assessing the effect of airline service quality on image and post purchase behavioral intention
Ramjit Singh; Nika, Abid Suhail - In: Enlightening tourism : ET ; a pathmaking journal 10 (2020) 2, pp. 323-357
Persistent link: https://www.econbiz.de/10012583776
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Angling destination loyalty : a structural model approach of freshwater anglers in Trysil, Norway
Stensland, Stian; Mehmetoglu, Mehmet; Liberg, Åste Sætre - In: Scandinavian journal of hospitality and tourism 21 (2021) 4, pp. 407-421
Persistent link: https://www.econbiz.de/10012608989
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The structural relationships of destination image, satisfaction, expenditure and loyalty in the context of fishing tourism
Lam-González, Yen E.; León, Carmelo Javier; … - In: Scandinavian journal of hospitality and tourism 21 (2021) 4, pp. 422-441
Persistent link: https://www.econbiz.de/10012608990
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The impact of value co-creation on satisfaction and loyalty : the moderating effect of price fairness : empirical study of automobile customers in Ghana
Opata, Christian Narh; Xiao, Wen; Nusenu, Angela Abena; … - In: Total quality management & business excellence 32 (2021) 11, pp. 1167-1181
Persistent link: https://www.econbiz.de/10012607232
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Customer experience in healthcare : literature review
Kurtuluş, Sümeyye Arslan; Cengiz, Emrah - In: Istanbul business research 51 (2022) 1, pp. 291-312
healthcare are found as customer satisfaction and customer loyalty. Previous studies have shown that providing a good customer … experience is an important part of providing customer satisfaction and customer loyalty. …
Persistent link: https://www.econbiz.de/10013253168
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Customer experience evaluation of the car rental industry in Delhi NCR
Deshwal, Pankaj; Kumar, Ankit; Soni, Umang; Verma, Roshil - In: International journal of intelligent enterprise 9 (2022) 2, pp. 226-243
Persistent link: https://www.econbiz.de/10013256156
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Which consumer groups are more loyal? : evidence in Indonesian banking industry
Indiani, Ni Luh Putu; Pulawan, I; Santin, Ni - In: Montenegrin journal of economics 18 (2022) 1, pp. 47-60
Persistent link: https://www.econbiz.de/10013204447