of quality management in two quality departments (Quality Assurance (QA) and Quality Control (QC)) in a pharmaceutical … company by utilizing total quality index (TQI). Design/methodology/approach – In order to achieve the above-mentioned purpose … a structured questionnaire was used to assess the gap between the ideal and current status of the quality management …

related to quality. Finally, a numeric application with realistic data is undertaken using the PROMETHEE II method, and the … GAIA plan. Findings The development of this study provides a new insight into the importance for selecting consultancy, and … certification services in order to implement quality management systems within organizations. Research limitations/implications The …

that intends to equip private health care companies in favor of quality development from the use of a model for forming a …Purpose The implementation of quality in health services should go beyond legal, regulatory and purely technical … is grounded on guiding procedures for the process of strategy formulation, with a systemic structure that separates in …

authors propose to analyze quality through data analysis and efficiency under different business contexts. The best processes … propose a revised process and tools for Florilla Consulting Company to be further evaluated by future research. Practical … implications – The insights offered in this paper derives authentic value for any consulting company that is interested to benefit …

and extent of use of quality management (QM) programs, as well as extent of use of traditional information systems (TIS …‐based operations units of US companies. Findings – Our results from this exploratory study offer support for several of the … researchers hoping to learn more about organizations and quality.  …

achieved only if the highest possible quality of the data is to be ensured. For this reason, the impact of data quality on the … understanding of the role of the data quality for the acceptance of RIS, in the framework of a TAM. The study puts the focus on …Purpose The purpose of this paper is to present empirical evidence on the implementation, acceptance and quality …

research into the profound nature of quality management. Further, implications that should be useful for managers are discussed.  …Purpose – The purpose of this paper is to study the fundamentals of quality management, to examine the deeper layers of … quality management and propose a tentative framework of its profound foundations. Design/methodology/approach – The paper is …

important models for quality management (QM) practice popularised in recent years: the ISO 9000 and the European Foundation for … Quality Management models. Design/methodology/approach – The methodology is a qualitative survey carried out in Spain using …

various quality management (QM) processes through empirical analysis. Design/methodology/approach – This research has analysed …

of quality management it may be. But the key to success lies in the second factor for success. It is suggested that in …For a company seeking to implement a continuous improvement (CI) strategy, research has pointed to two pertinent policy … order for a CI programme to be sustainable it has to be viewed as long term and company wide. The tools and infrastructure …