Purpose – This paper aims to investigate the role of quality management (QM) practices in the success of strategic … inter‐organizational competitive advantage is proposed, which attempts to address the concept of quality management in … success of strategic alliances. The proposed model, while integrating elements of quality management and strategic alliances …

of quality. Design/methodology/research – The paper is informed by a review of literature on corporate collapse and … quality management. A literature review and global web search of corporate demises is then conducted. Actual causes of …/dissimilarities. The link between causes of corporate demise and the concept of quality is then explored and appropriate implications and …

complex problems, increasing productivity, and heightening creativity. For most organizations and managers, quality empowering …Quality empowering management is to the future of renewed worldwide competitiveness what quality control, participative … management programmes and zero defects were to quality improvement. Empowerment holds that promoting employee involvement …

Purpose – The purpose of this research is to identify and validate a measurement model for assessing the quality … management practices are proposed for assessing quality management practices among SMEs in the food processing industry in … management practices among small and medium-sized enterprises, specifically for the food processing industry in developing …

quality management (QM) by providing insights from small business owners who are committed advocates of QM. By so doing, to … encourage small business owners to see that QM is right – and possible – for any small business wanting to improve performance …-ended questions. Study participants were ten owners of small family-owned business winners of a National Quality Award (National …

service quality: modified gap model, TOPSIS and loss function. Aims to argue for the use of TOPSIS from decision sciences, and …/methodology/approach – The empirical evidence is provided by large sample consumer data on the service quality for leading Indian commercial … banks. The service quality evaluations obtained from these three distinct methods are compared and tested for their mutual …

1. Overview of Lean Six Sigma 4.0 for Operational Excellence, 2. Connection between Lean Six Sigma(LSS) and Industrial … IoT for Operational Excellence, 3. Integrating Lean Six Sigma and Industry 4.0, 4. Mapping Fourth Industrial Revolution … Factors for LSS 4.0 Implementation: A Combined Systematic Literature Review and Interpretive Structural Modelling Approach, 7 …

service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature … service quality …