For many managers and professionals today, to work is to travel. Business travel is now so interwoven with doing business that its apparent continued growth is a matter of common sense. Yet paradoxically, these same business travellers are also intensive users of communication technology (phone...

This paper presents the results of a survey administered across seventeen countries that seeks to examine quality practices, priorities and performance. The participating countries were Argentina, Australia, Belgium, Brazil, China, Croatia, Denmark, Germany, Hungary, Ireland, Italy, Netherlands,...

We study the external linkages of clusters through a typology of forms of temporary proximity (from foreign business meetings to co-located projects). We suggest that here business air travel and information and communication technologies have given significant advantages to small firms. We...

Purpose – The purpose of this paper is to address the extent to which quality management is “culture‐specific”. Design/methodology/approach – The paper presents the results of a survey administered across 21 countries that seeks to examine quality priorities and practices by adopting...