This paper studies the interaction between a firm and consumers under the consideration of corporate social responsibility. The firm can be either socially responsible or socially irresponsible; however, the consumers cannot observe the firm's exact type, which is private information. The firm...

This forum paper examines the past and the future of Operations Management (OM) research.First, we investigate the evolution of OM research from 1997 to 2018 by using machine learning tools to analyze all OM papers published in five journals (JOM, MS, M&SOM, POM, and OR), and find that the...

Shipping experience improvement has been an essential business strategy in e-commerce. Beyond investing directly in reducing shipping speed, online retailers have recently expanded their focus on other shipping strategies, such as offering consumers the option to pick up orders locally in a...

This paper studies the impact of modular assembly on supply chain efficiency. In the modular assembly approach, a manufacturer acquires pre-assembled modules from its suppliers, rather than the individual components, as in the traditional assembly approach. We analyze the competitive behavior of...

Although influenza vaccine shortage is often attributed to low supply, it has been observed that even with abundant supply, a major shortage can still occur due to late delivery. In this paper, motivated by the influenza vaccine industry, we study a supply chain contracting problem in the...

This paper studies the interaction between a firm and its consumers under the consideration of corporate social responsibility (CSR). The firm can choose to be either socially responsible or irresponsible; however, the consumers cannot observe the firm's exact CSR type. The firm can signal its...

This paper examines how a manufacturer in an assembly system should exert efforts to effectively manage its component supply base with social responsibility considerations. We develop a game-theoretic model where a manufacturer sources two components from two suppliers to assemble a final...

This paper studies an outsourcing problem where two service providers (suppliers) compete for the service contract from a client. The suppliers face uncertain cost for providing the service because they do not have perfect information about the client's type. The suppliers receive differential...

Adaptive base stock policy is a well-known tool for managing inventories in non-stationary demand environments. This paper presents empirical tests of this policy using aggregate, firm-level data. First, we extend a single-item adaptive base stock policy in previous literature to a multi-item...