In recent years, customer knowledge has become a crucial element to meet customer demands; it represents essential information for the development of the company's processes and provides competitive advantages that could create value for the client. This converts the customer into an active part...

Educational institutions work with knowledge intrinsically; however, knowledge management is barely implemented to benefit from the knowledge their teachers possess. Schools offer their students a wide variety of activities such as academic events, and the way these events are developed are a...

Knowledge Management (KM) has become a key factor in the performance of organizations. The literature shows results of the application of KM mainly in big companies, although there are a few studies that target Small and Medium Enterprises (SMEs). Based on the literature related to the...

In the business environment, new and ever-changing necessities emerge. This becomes a challenge for Small and Medium Enterprises (SMEs) which aim to survive in an increasingly competitive market that is strongly influenced by Information and Communications Technologies (ICTs). Although Mexican...