Purpose – A paucity of research on the motivations and goals of vendors who develop electronic customer relationship management (eCRM) tools and systems exists in the literature. This is an important gap in the literature because many eCRM systems are products of outsourcing (to vendors). This...

Purpose – A paucity of literature considers a growing trend within the retail space whereby franchise companies and their franchisees market and sell products and services across multiple channels, including company‐owned retail stores. This case study aims to explore the processes used to...

1. Linux, HTML, PHP, and JavaScript Basics -- 2. Object-oriented concepts and fundamentals -- 3. Login security -- 4. Input validation and report generation -- 5. XML in action -- 6. Standard PHP library and the Iterator Interface -- 7. XML database transformation and AJAX -- 8. Really simple...