//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The role of employee affective...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Relationship marketing
12,610
Beziehungsmarketing
12,532
Theorie
10,736
Emotion
10,705
Theory
10,528
Brand management
7,853
Markenführung
7,805
Brand image
6,952
Markenimage
6,906
USA
6,608
United States
6,321
Online-Handel
5,966
Online retailing
5,952
Deutschland
5,454
Social Web
5,230
Social web
5,228
Germany
5,109
Online-Marketing
4,719
Internet marketing
4,706
Einzelhandel
4,489
Retail trade
4,447
Brand
4,365
Markenartikel
4,349
Electronic Commerce
4,104
Experiment
4,076
E-commerce
3,980
Werbewirkung
3,783
Advertising effects
3,743
Verbraucherverhalten
3,589
Advertising
3,125
Vertrauen
3,106
Confidence
3,087
Werbung
3,029
Virales Marketing
3,001
more ...
less ...
Online availability
All
Undetermined
44,073
Free
26,702
Type of publication
All
Article
82,407
Book / Working Paper
36,508
Journal
205
Other
40
Type of publication (narrower categories)
All
Article in journal
68,451
Aufsatz in Zeitschrift
68,451
Graue Literatur
9,809
Non-commercial literature
9,809
Working Paper
8,631
Arbeitspapier
7,897
Aufsatz im Buch
7,325
Book section
7,325
research-article
3,946
Hochschulschrift
3,589
Thesis
2,504
Collection of articles of several authors
1,483
Sammelwerk
1,483
Aufsatzsammlung
930
Conference paper
733
Konferenzbeitrag
733
Case study
563
Fallstudie
563
Konferenzschrift
456
Bibliografie enthalten
427
Bibliography included
427
Collection of articles written by one author
390
Sammlung
390
Dissertation u.a. Prüfungsschriften
360
Lehrbuch
285
Article
273
conceptual-paper
241
Textbook
237
Conference proceedings
230
review-article
225
Reprint
224
Amtsdruckschrift
220
Government document
220
case-report
180
review
172
Ratgeber
131
Guidebook
119
viewpoint
101
Statistik
96
Systematic review
93
more ...
less ...
Language
All
English
107,560
German
8,960
Undetermined
1,771
French
396
Spanish
125
Polish
122
Italian
91
Russian
43
Swedish
41
Danish
33
Dutch
24
Portuguese
24
Norwegian
22
Finnish
18
Hungarian
18
Czech
12
Romanian
11
Lithuanian
10
Slovak
10
Croatian
6
Indonesian
4
Bulgarian
3
Slovenian
3
Serbian
3
Arabic
2
Multiple languages
2
Turkish
2
Vietnamese
2
Chinese
2
Bosnian
1
Macedonian
1
Malay (macrolanguage)
1
Albanian
1
more ...
less ...
Author
All
Han, Heesup
141
Mattila, Anna S.
133
Belk, Russell W.
114
Phau, Ian
110
Huber, Frank
109
Bauer, Hans H.
106
Homburg, Christian
106
Grunert, Klaus G.
103
Bruhn, Manfred
101
Usman, Osly
92
Herrmann, Andreas
90
Wiedmann, Klaus-Peter
88
Grewal, Dhruv
85
Lusk, Jayson L.
85
Foxall, Gordon R.
83
Gierl, Heribert
83
Bagozzi, Richard P.
82
Khare, Arpita
81
Walsh, Gianfranco
80
Loureiro, Sandra Maria Correia
78
Sheth, Jagdish N.
78
Dwivedi, Yogesh Kumar
77
Siciliani, Luigi
76
Laroche, Michel
75
Septianto, Felix
73
Nayga, Rodolfo M.
72
Sharma, Piyush
70
Spiller, Achim
69
Agarwal, Sumit
67
Jang, Soocheong
67
Paul, Justin
67
Stavins, Joanna
67
Verhoef, Peter C.
67
Mittal, Vikas
65
Wansink, Brian
65
Ashkanasy, Neal M.
62
Bruwer, Johan
62
Pelsmacker, Patrick de
59
Rajagopal
59
Gröppel-Klein, Andrea
58
more ...
less ...
Institution
All
National Bureau of Economic Research
728
Springer Fachmedien Wiesbaden
189
OECD
90
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
58
IGI Global
55
Verlag Dr. Kovač
52
American Marketing Association
36
Books on Demand GmbH <Norderstedt>
31
International Energy Agency
30
European Association of Agricultural Economists - EAAE
28
International Monetary Fund
27
Institut für Demoskopie Allensbach
26
International Monetary Fund (IMF)
26
Edward Elgar Publishing
25
World Bank
24
Information Resources Management Association
23
Nomos Verlagsgesellschaft
22
Nordic Council of Ministers
19
Friedrich-Schiller-Universität Jena
18
Hochschulrektorenkonferenz
17
HAL
16
World Bank Group
16
RWTH Aachen
15
Shaker Verlag
15
INSEAD
14
Universität Mannheim
14
Christian-Albrechts-Universität zu Kiel
13
Erasmus Research Institute of Management
12
Europäische Kommission
12
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
12
Springer International Publishing
12
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
11
Haufe-Lexware GmbH & Co. KG
11
Österreichisches Institut für Wirtschaftsforschung
11
Eric Cuvillier <Firma>
10
Europäische Kommission / Gemeinsame Forschungsstelle
10
Organisation for Economic Co-operation and Development
10
Peter Lang GmbH
10
Robert Schuman Centre for Advanced Studies
10
Taylor and Francis.
10
more ...
less ...
Published in...
All
Journal of business research : JBR
2,288
Journal of retailing and consumer services
2,103
International journal of hospitality management
1,098
International journal of consumer studies
781
NBER working paper series
724
Psychology & marketing
724
Working paper / National Bureau of Economic Research, Inc.
634
Journal of consumer research : JCR ; an interdisciplinary bimonthly
618
NBER Working Paper
560
Tourism management : research, policies, practice
515
The service industries journal
499
SpringerLink / Bücher
487
European Journal of Marketing
485
Asia Pacific journal of marketing and logistics
444
Journal of travel and tourism marketing
437
Journal of Consumer Marketing
417
Management science : journal of the Institute for Operations Research and the Management Sciences
408
The journal of services marketing
405
The journal of product & brand management
404
Journal of Services Marketing
396
Journal of marketing research : JMR
392
European journal of marketing : EJM
390
International journal of contemporary hospitality management
390
Cogent business & management
385
The journal of brand management : an international journal
375
Journal of business ethics : JOBE
368
Journal of marketing management : MM
365
Journal of retailing
364
Journal of the Academy of Marketing Science
354
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
Journal of marketing
347
Journal of hospitality marketing & management
345
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
337
Journal of international consumer marketing
333
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
330
Marketing letters : a journal of research in marketing
326
Journal of consumer behaviour : an international research review
318
Journal of marketing communications
313
International journal of retail & distribution management
310
Marketing intelligence & planning
310
more ...
less ...
Source
All
ECONIS (ZBW)
109,675
Other ZBW resources
4,991
USB Cologne (EcoSocSci)
1,545
RePEc
1,537
EconStor
1,086
BASE
221
OLC EcoSci
68
USB Cologne (business full texts)
33
ArchiDok
4
more ...
less ...
Showing
51
-
60
of
119,160
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
51
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
52
The nature of an apology : an experimental study on how to apologize after a service failure
Roschk, Holger
;
Kaiser, Susanne
- In:
Marketing letters : a journal of research in marketing
24
(
2013
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10009786892
Saved in:
53
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
Saved in:
54
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
55
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
56
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
57
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
58
An exploratory examination of additional ground access trips generated by airport 'meeter-greeters'
Budd, Thomas
- In:
Journal of air transport management
53
(
2016
),
pp. 242-251
Persistent link: https://www.econbiz.de/10011546547
Saved in:
59
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
60
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
First
Prev
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->