Purpose: Recent technological and digital developments have opened new avenues for customer data utilization in insurance services. One form of this data transformation is automated chatbots that provide convenient access to data leveraged through a discussion-like interface. The purpose of...

This paper provides an evidence-based approach to understanding the relationship infrastructure of spatially defined innovation ecosystems in three metropolitan areas. With the Triple Helix framework, the ecosystem perspective, and shared vision for transformation initiatives, we explore...

This paper provides an evidence-based approach to understanding the relationship infrastructure of spatially defined innovation ecosystems in three metropolitan areas. With the Triple Helix framework, the ecosystem perspective, and shared vision for transformation initiatives, we explore...

Purpose: This paper offers a literature review and explores a business model innovation for platform business. It also suggests a practical tool, Platform Canvas, to support implementation activities. Design/Methodology/Approach: A literature review was conducted in fall 2016 that resulted in...